The Student Services of School of Art, Design and Architecture does not have their own, specialised student service desk. Most cases can be handled via email, phone or by appointment. You are welcome to visit our meeting point LES Lounge (Väre 3rd floor room M311).

ARTS Student Services has a moderated email-list students-arts. Student Services are responsible for distribution of content and information. The main purpose of the list is to inform study and administrative related matters to all ARTS students. Event or exhibition notifications related to ARTS teaching or studying can be distributed on list. Individual student´s, organizations´or external stakeholder´s notifications or other communication materials can´t be distributed on this list.

Starting Point - student services office

• Contact information and opening hours
• Visiting address: Undergraduate centre, Otakaari 1, room Y199a, Otaniemi campus 
• Find us on the map.

The Student Services offers general guidance to students, regarding e.g.

• general guidance to start getting help on any issues
• enrollment
• study rights
• certificate of attendance
• transcripts of records

Reach us via email studentservices@aalto.fi on these matters:

• non-degree studies
• degree certificates
• studies in other Aalto School or other universities
• international students can also contact the office with questions regarding immigration or other practical issues

Aalto ARTS Learning Services

The departments have planning officers and study coordinators in charge of advising students with study related matters. If you have general questions regarding the studies, you can turn to the staff of the programme or major.

Note: Email addresses are in the form firstname.lastname[a]aalto.fi (for letters such as ä or ö, use a and o instead)

Check the meeting point for reserved meetings from the coordinator. Most meetings for Master's students are held in room M311 at Väre and Otakaari 1 A-wing, room A110 for Bachelor students or remotely (Zoom, Teams).

Starting Point

Visiting address: Undergraduate centre, Otakaari 1, room Y199a, Otaniemi campus. Find us on the map.
Opening hours: Monday–Friday, 12.00–15.00 (no appointments in advance needed)
Email: studentservices@aalto.fi 
Tel.: +358 29 442 9280 (open Mon–Fri 9.00–11.00 and 12.00–15.00)

Starting Point is an approachable service where you can ask about anything; we’ll direct you to the right place.

Starting Point takes care of e.g.

• enrolment
• student status certificates
• official transcripts of records (you can order an official digitally-signed transcript of records from Sisu)

School of Business HelpDesk

Visiting address: Ekonominaukio 1, room Y115.
Service hours: Tue at 12-14, Thu at 13-15 NB! Closed 23.6.-7.8. Even though HelpDesk is closed you will reach us by email and phone.
Email: studentservices@aalto.fi, study-biz@aalto.fi
Tel: +358 40 353 8107, +358 50 470 3731

At HelpDesk you can get advice on practical questions concerning your studies and right to study, such as:

• Graduation and diplomas
• Application for extension to the right to study
• Application for readmission
• The Flexible Study Rights Agreement (JOO)
• Non-degree studies

Personal study counselling by appointment (see contact information below).

Sisu clinics for students in August

You can attend the clinics if you are having technical problems with HOPS (personal study plan) or course registration in Sisu. You can join the clinic at any time during the session. The questions are answered in Finnish and English.

Zoom-clinic: https://aalto.zoom.us/j/69823054057

Clinics in August and during the orientation week:

• Week 33: Tue 16.8. at 10-11, Wed 17.8. at 10-11, Fri 19.8. at 10-11
• Week 34: Mon 22.8. at 10-11, Wed 24.8. at 10-11, Fri 26.8. at 10-11
• Week 35 (orientation week): Mon 29.8. at 10-11, Tue 30.8. at 14-15, Wed 31.8. at 10-11, Thu 1.9. at 14-15, Fri 2.9. at 10-11

Study counselling

Planning officers of the departments and programmes

Programme specific study counselling and personal study plans (PSP or HOPS). You can reach your planning officer via programmecounsellor-biz@aalto.fi.

International Affairs / Student Exchange Services

Aalto University School of Business

Postal address
Aalto University
School of Business
P.O. Box 21210
FI-00076 AALTO
Finland

Visiting address
Ekonominaukio 1
02150 Espoo

Student Service Desk

At the Student Service Desk

• you can enroll for the academic year
• you can obtain a certificate of student status and an official transcript of records
• you can make changes to your name and address in the student register
• we take care of issues related to the registration of students and their rights to study, including waiving rights to study
• you can collect your degree certificate                                                 

Personnel

Study advisors' pop-up clinic is located in the main lobby (Kemistintie 1).

Study advisor's reception time summer 2022:

If you have any questions regarding your studies or if you want to pick up your lab pass, you can come to the reception without an appointment time.

• Wednesdays
• Weeks: 24, 26, 29, 32, 33, 34
• At: 9.00-11.00

In summer 2022 Charlotta Livman is acting as the study advisor for all programs. 

Student Mobility

Any questions regarding exchange studies please contact by email: international-chem(at)aalto.fi
or study advisor for exchange studies: kv-neuvoja-chem(at)aalto.fi

• you can get student certificates and transcripts of records are issued (you can get an official digitally-signed transcript of records via Sisu).
• you may enroll for the academic year (primarily through Oili, please see instructions)
• you can make changes to your name and address in the student register (primary address can also be changed using Sisu)
• registration of students and issues related to study rights, inc. non-degree students, are handled
• you can register to graduation ceremony or pick up your degree certificate after graduation

Visiting address: Otakaari 4, K1 building, room 102, ESPOO/Otaniemi

Postal address: Learning Services, P.O.Box 14100, 00076 AALTO, Finland
E-mail: studies-eng@aalto.fi
Telephone: +358 50 347 8230

Aalto University's shared helpdesk: studentservices@aalto.fi

Our student service desk is open 
on Tuesdays 12–14 and on Thursdays 13–15.

Exceptions in opening hours:

• Closed on Thursday 2.6.2022
  
• Closed 24.6.2022−8.8.2022 
  

Have a nice and sunny summer!

Mail for Learning Services can be dropped at the mail box outside of the glass doors of the Learning Services hallway in Otakaari 4.

Please, give feedback to improve the Student Service Desk:  http://www.webropolsurveys.com//S/F14B740EDA1A741B.par

Starting Point

Please note also that Aalto University’s joint Starting Point will serve you in Otakaari 1, Undergraduate Centre, room Y199. 
See opening hours.

• Certificates of student status and attendance
• Official transcript of records (you can also get an official digitally-signed transcript of records via WebOodi)
• Annual enrolment for the academic year (primarily done online via WebOodi)
• Changes of name and address for the student register