The Student Services of School of Art, Design and Architecture does not have their own, specialised student service desk. Most cases can be handled via email, phone or by appointment. You are welcome to visit our meeting point LES Lounge (Väre 3rd floor room M311).

Starting Point - student services office

• Contact information and opening hours
• Visiting address: Undergraduate centre, Otakaari 1, room Y199a, Otaniemi campus (closed until further notice due to Corona Virus pandemic).
• Find us on the map.

The Student Services offers general guidance to students, regarding e.g.

• general guidance to start getting help on any issues
• enrollment
• study rights
• certificate of attendance (official electronic certificate  can be downloaded in WebOodi)
• transcripts of records (official electronic certificate  can be downloaded in WebOodi)

Reach us via email studentservices@aalto.fi on these matters:

• non-degree studies
• degree certificates
• studies in other Aalto School or other universities
• international students can also contact the office with questions regarding immigration or other practical issues

Aalto ARTS Learning Services

The departments have planning officers and study coordinators in charge of advising students with study related matters. If you have general questions regarding the studies, you can turn to the staff of the programme or major.

Note: Email addresses are in the form firstname.lastname[a]aalto.fi (for letters such as ä or ö, use a and o instead)

Check the meeting point for reserved meetings from the coordinator. Most meetings for Master's students are held in room M311 at Väre and Otakaari 1 A-wing, room A110 for Bachelor students.

HelpDesk is closed until further notice. Please contact us by email or phone.

General contact information

General inquiries: studentservices@aalto.fi
Student service telephone:+358 29 442 9280
Service hours: Mon-Thu from 9 a.m. to 3 p.m. & Fri from 9 a.m. to 2 p.m.

Starting Point

Visiting address: Undergraduate centre, Otakaari 1, room Y199a, Otaniemi campus. Find us on the map.
Opening hours: Mon-Wed 10 a.m. to 2 p.m. Thu-Fri 11 a.m. to 1 p.m.

Starting Point takes care of e.g.

• enrolment
• student status certificates
• official transcripts of records (you can order an official digitally-signed transcript of records from WebOodi)

Starting Point is an approachable service where you can ask about anything; we’ll direct you to the right place.

In any matters regarding your right to study and studies, for instance, advice on studies and graduation as well as any applications related to studies (e.g. for extensions to the right to study, readmission), your primary contact point is the HelpDesk of School of Business (please see contacts below).

School of Business HelpDesk

Visiting address: Ekonominaukio 1, room Y115.
Service hours: Mon -Thu from 12 p.m. to 2 p.m.
Email: study-biz@aalto.fi
Tel: +358 40 353 8107, +358 40 353 8103

At HelpDesk you can get advice on practical questions concerning your studies, such as registering for the academic year, transcripts of records and certificates of attendance. Please note that you can order an official digitally-signed transcript of records from WebOodi.

Personnel at the Learning Services

Planning officers of the departments and programmes

Programme specific study counselling and personal study plans (PSP or eHOPS)

International Affairs / Student Exchange Services

Opening hours

• Monday 12.00 - 14.00
• Wednesday 12.00 - 14.00 

For other times, please make an appointment. Address: Ekonominaukio 1, room Y115.

Learning Services for Doctoral Candidates

See Business, Economics and Finance

Aalto University School of Business main building and address

Postal address
Aalto University
School of Business
P.O. Box 21210
FI-00076 AALTO
Finland

Visiting address
Ekonominaukio 1
02150 Espoo

Student Service Desk

• Visiting address: Building of Chemical Engineering, Kemistintie 1, room C208, ESPOO/Otaniemi
• Postal address: P.O.Box 16100, 00076 AALTO, FINLAND
• E-mail: studies-chem@aalto.fi
• Telephone: +358 50 362 3017
• The shared e-mail address of the student service desks of all the six schools of Aalto University: studentservices@aalto.fi.

At the Student Service Desk

• you can enroll for the academic year
• you can obtain a certificate of student status and an official transcript of records
• you can make changes to your name and address in the student register
• we take care of issues related to the registration of students and their rights to study, including waiving rights to study
• you can collect your degree certificate

Opening hours                                           Exceptions to normal opening hours:

Mon 9–11 and 12–14                          The Service Desk is closed until further notice.  
Tue closed                                          Personnel is working remotely.
Wed 9–11 and 12–1                                                         
Thu 9–11 and 12–14                           
Fri 9–11                                                     
                                                                  

Personnel

Study advisors' pop-up clinic is located in the main lobby (Kemistintie 1).

Lab pass pickup:

In period III, you can collect the lab safety pass:

• Friday 15.1. at 11-13
• Friday 22.1. at 13-15
• Friday 29.1. at 11-13

Please note, if you have any questions regarding your studies, please contact our study advisors by email, on Telegram, or on Teams. 

Student Mobility

Any questions regarding exchange studies please contact by email: international-chem(at)aalto.fi
or study advisor for exchange studies: kv-neuvoja-chem(at)aalto.fi

• you can get student certificates and transcripts of records are issued (you can get an official digitally-signed transcript of records via WebOodi).
• you may enroll for the academic year (primarily through WebOodi, please see instructions)
• you can make changes to your name and address in the student register (primary address can also be changed using WebOodi)
• registration of students and issues related to study rights, inc. non-degree students, are handled
• you can register to graduation ceremony or pick up your degree certificate after graduation

Visiting address: Otakaari 4, K1 building, room 102, ESPOO/Otaniemi

Postal address: Learning Services, P.O.Box 14100, 00076 AALTO, Finland
E-mail: studies-eng@aalto.fi
Telephone: +358 50 347 8230

Aalto University's shared helpdesk: studentservices@aalto.fi

Open on Tuesdays and Thursdays 12 noon – 2 p.m. (also upon agreement)

Because of coronavirus situation our student service desk is closed until further notice. 

You can reach us via email and phone.

Mail for Learning Services can be dropped at the mail box outside of the glass doors of the Learning Services hallway in Otakaari 4.

Please, give feedback to improve the Student Service Desk:  http://www.webropolsurveys.com//S/F14B740EDA1A741B.par

Starting Point

Please note also that Aalto University’s joint Starting Point will serve you in Otakaari 1, Undergraduate Centre, room Y199. 
See opening hours.

• Certificates of student status and attendance
• Official transcript of records (you can also get an official digitally-signed transcript of records via WebOodi)
• Annual enrolment for the academic year (primarily done online via WebOodi)
• Changes of name and address for the student register