Professor in charge: Kari Tanskanen
Extent: 45 credits
Operations and service management covers issues from operations strategy to efficient execution of operations that are at the core of successful technology-based businesses. These range from configuring appropriate resources and processes into a production system that best contributes the organization’s goals and competitive advantage to managing the production system in order to provide the best match with demand and supply. The major in operations and service management builds on the generic principles on operations management but emphasizes novel ways of encountering the challenges and utilizing the opportunities related to creating and transforming technology-based business.
Advanced production systems cross organizational borders and utilize external resource networks effectively in global scale. Business models have developed beyond the conventional manufacturing-focused forms into service systems and project or solution business. As technological, social or organisational innovations emerge, resources and processes in production systems should be vigorously re-configured for improved performance from customers’, network partners’ and society’s perspective. Sustainability, effectiveness and efficiency are all important elements of performance. Consequently, the major in operations and service management focuses on operations strategy, management of operations in inter-organizational systems, as well as the life-cycle management of production systems and their offerings to clients. Industrial service systems, project business framework, and integration of digital technologies into operations are central contextual themes.
Learning objectives and career paths
The students majoring in operations and service management attain comprehensive understanding of modern operations and service management practices and the underlying theories. The specific learning objectives are:
- Ability to plan and control operations in a multi-firm context
- Ability to configure and manage resources and processes in inter-organizational relationships
- Ability to analyse the performance of and the risks related to modern production systems through the relevant life cycle
- Ability to manage value in production systems according to the requirements of the dynamic business environments.
Operations Management is a wide field with a lot of diverse career paths. Operations manager is just one typical entry position, which may gradually lead to an executive role, such as COO (Chief operating officer), in a larger organization. Because managing operations means getting the right things done, it is excellent training for general management duties and it gives capabilities to run a new venture, as well. There are also several fields of specialization in operations management enabling diverse positions in a variety of organizations already in the beginning of the career. Furthermore, expert positions in consulting, research or educational organisations are possible.
Compulsory courses 25–27 credits:
Service Operations Management
Advanced Operations Management
Advanced Project-based Management
Management of External Resources
Research Assignment in Operations and Service Management
Integrative courses in the field of the programme, 10 credits *:
|Choose 5 credits from the course list of Organization Design and Leadership|
|TU-E3020||Knowledge Management in Practice||5||I-II|
|TU-E3050||Designing Adaptive and Creative Organizations||5||III-IV|
|TU-E3010||Leading as Practice||5||III-IV|
|Choose 5 credits from the course list of Strategy and Venturing:|
|TU-E1010||Advanced Strategic Management||5||I|
|TU-E1021||Strategies for Growth and Renewal||5||III-IV|
|TU-E1030||Advanced Case-Seminar in Strategy||5||I|
*) Consider pre-requisites and possible quotas when selecting integrative courses.
Note: Only one Research Assignment is allowed in the major!
Optional courses 8–10 credits
Choose 8–10 credits from the list of optional courses. These courses are listed below thematically. Some courses overlap multiple themes and may appear more than once.
Entrepreneurship and Venturing
|Startup Finance||5||IV||1. year|
|Managing Innovative Sales||3||II||1.year|
|Managing Innovative Sales, exercises||3|
|Financial Modeling in Strategy and Venturing||5|
Contracting in Strategy and Venturing
|Operations Management for New Ventures|
lectured 2019 summer,
|TU-E1120||Strategic Management of Technology and Innovation||5||III-V||1.year|
|TU-E4060||Design & Innovation in Context||6||II||1.year|
|TU-E2110||Innovation in Operations and Services||3-5||III-IV||1.year|
|Finance & Financial Engineering|
|TU-E2210||Financial Engineering I||3-5||I-II||1.year|
|TU-E2220||Financial Engineering II||3-6||III||1.year|
|TU-E1131||Financial Modeling in Strategy and Venturing||5||II||1.or 2.year|
|28E35100||Corporate Financial Management |
(limited for Strategy and Venturing major, max.10 students)
|TU-E3031||Collaboration in Teams and Networks||5||I-II||2.year|
|TU-E3130||Luovan ongelmanratkaisun seminaari||5-8||I-II||1. or 2.year|
|TU-A1150||Filosofia ja systeemiajattelu**||3||III-IV||1.year|
|TU-E2110||Innovation in Operations and Services||5||III-IV||1.year|
|TU-E2130||Operations Management for New Ventures||3-5||III-IV||1.year|
|TU-E6110||Management for Network Business Processes||3-5||I-II||1.year|
|TU-E6120||Co-Development Interventions in Business Networks||5||1.year|
|TU-E6140||Business Game||3||I, II, IV ||1.year|
|TU-E2140||Sosiaali- ja terveydenhuollon tuotantotalous||5||I-II||2.year|
|TU-E2150||Sosiaali- ja terveyspalveluiden tuotantotaloudelliset menetelmät||5||V||2.year|
**) if this course has been completed for Bachelor's degree, it cannot be included in major studies.