Professor in charge: Kari Tanskanen

Extent: 45 credits

Code: SCI3049

Overview

Operations and service management covers issues from operations strategy to efficient execution of operations that are at the core of successful technology-based businesses. These range from configuring appropriate resources and processes into a production system that best contributes the organization’s goals and competitive advantage to managing the production system in order to provide the best match with demand and supply. The major in operations and service management builds on the generic principles on operations management but emphasizes novel ways of encountering the challenges and utilizing the opportunities related to creating and transforming technology-based business.

Advanced production systems cross organizational borders and utilize external resource networks effectively in global scale. Business models have developed beyond the conventional manufacturing-focused forms into service systems and project or solution business. As technological, social or organisational innovations emerge, resources and processes in production systems should be vigorously re-configured for improved performance from customers’, network partners’ and society’s perspective. Sustainability, effectiveness and efficiency are all important elements of performance. Consequently, the major in operations and service management focuses on operations strategy, management of operations in inter-organizational systems, as well as the life-cycle management of production systems and their offerings to clients. Industrial service systems, project business framework, and integration of digital technologies into operations are central contextual themes.

Learning objectives and career paths

The students majoring in operations and service management attain comprehensive understanding of modern operations and service management practices and the underlying theories. The specific learning objectives are:

  • Ability to plan and control operations in a multi-firm context
  • Ability to configure and manage resources and processes in inter-organizational relationships
  • Ability to analyse the performance of and the risks related to modern production systems through the relevant life cycle
  • Ability to manage value in production systems according to the requirements of the dynamic business environments.

Operations Management is a wide field with a lot of diverse career paths. Operations manager is just one typical entry position, which may gradually lead to an executive role, such as COO (Chief operating officer), in a larger organization. Because managing operations means getting the right things done, it is excellent training for general management duties and it gives capabilities to run a new venture, as well. There are also several fields of specialization in operations management enabling diverse positions in a variety of organizations already in the beginning of the career. Furthermore, expert positions in consulting, research or educational organisations are possible.

Courses

Code

Name

Credits

Period

Year

Compulsory courses 25–27 credits:

TU-E2012

Service Operations Management            

5

III-IV

1. year

TU-E2020

Advanced Operations Management

5

II

1. year

TU-E2030

Advanced Project-based Management

5

I-II

1. year

TU-E2040

Management of External Resources

5

I-II

1. year

TU-E2090

Research Assignment in Operations and Service Management

5-7

III-V, I-II

  1. year OR 2. year

Integrative courses in the field of the programme, 10 credits *:


Choose 5 credits from the course list of Organization Design and Leadership



HOPS

TU-E3040Human Potential5I-II II
TU-E3020Knowledge Management in Practice5I-II
TU-E3050Designing Adaptive and Creative Organizations5III-IV
TU-E3010Leading as Practice5III-IV

Choose 5 credits from the course list of Strategy and Venturing:



HOPS

21E00034

Strategy Process

6

II
TU-E1010Advanced Strategic Management5I
TU-E1021Strategies for Growth and Renewal5III-IV
TU-E1030Advanced Case-Seminar in Strategy5I

*) Consider pre-requisites and possible quotas when selecting integrative courses.

Note: Only one Research Assignment is allowed in the major!

Optional courses 8–10 credits

Choose 8–10 credits from the list of optional courses. These courses are listed below thematically. Some courses overlap multiple themes and may appear more than once.

Code

Name

Credits

Period

 Year

Entrepreneurship and Venturing

TU-E4031

Startup Finance5IV1. year

TU-E4080

Managing Innovative Sales3II1.year

TU-E4090

Managing Innovative Sales, exercises3

II

1. year

TU-E1131

Financial Modeling in Strategy and Venturing5

II

1.or 2.year

TU-E1140

Contracting in Strategy and Venturing

2

IV

1. year

TU-E2130

Operations Management for New Ventures

3-5

III-IV

1.year

TU-E4071

Startup Marketing

5

lectured 2019 summer,

V (2019-2020) lectured 2020 summer

V (2019-2020)

1.year

Innovation



TU-E1120Strategic Management of Technology and Innovation5III-V1.year
TU-E4040Opportunity Prototyping3I1.year
TU-E4060Design & Innovation in Context6II1.year
TU-E2110Innovation in Operations and Services3-5III-IV1.year
Finance  & Financial Engineering



TU-E2210Financial Engineering I3-5I-II1.year
TU-E2220Financial Engineering II3-6III1.year
TU-E4031Startup Finance5IV1.year
TU-E1131Financial Modeling in Strategy and Venturing5II1.or 2.year
28E35100Corporate Financial Management
(limited for Strategy and Venturing major, max.10 students)
6I1.year
Leadership



TU-E4051Startup Leadership5V1.year
TU-E3031Collaboration in Teams and Networks5I-II2.year
TU-E3130Luovan ongelmanratkaisun seminaari5-8I-II1. or 2.year
TU-A1150Filosofia ja systeemiajattelu**3III-IV1.year
Operations



TU-E2110Innovation in Operations and Services5III-IV1.year
TU-E2120Project Business3-5III-IV1.year
TU-E2130Operations Management for New Ventures3-5III-IV1.year
TU-E6110Management for Network Business Processes3-5I-II1.year
TU-E6120Co-Development Interventions in Business Networks5III-IV not lectured academic year 2019-20201.year
TU-E6140Business Game3I, II, IV V1.year
TU-E2140Sosiaali- ja terveydenhuollon tuotantotalous5I-II2.year
TU-E2150Sosiaali- ja terveyspalveluiden tuotantotaloudelliset menetelmät5V2.year

**) if this course has been completed for Bachelor's degree, it cannot be included in major studies.