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In admission 2015, this programme will be offered as a major in the new Master's Programme in Industrial Engineering and Management. Please find more information on the programme as well as admission on the website at http://www.aalto.fi/en/studies/education/programme/industrial_engineering_management_master/

Master's Programme in Service Management and Engineering

In modern economies, services are becoming increasingly important. Service elements are added to products, service--based business models are adopted by manufacturers, and new innovative service concepts and systems are emerging and developing rapidly. The Master’s Programme in Service Management and Engineering aims at providing the participants with a solid basic knowledge on the key issues of the field. It focuses on service design and production with the help of information and communication technologies. The programme places emphasis on customer involvement and productive assets; its lectures, design and implementation are designed to promote a systemic and interactive view of services.

Contents of the Programme

The courses of the programme are linked with current and recent research carried out in collaboration with companies and international university partners. They provide a theoretical framework for services and link it with real-life cases in the fields of e.g. healthcare, IT, telecommunications, retail and industrial services.
Course topics include:

  • Service operations management, including the design and management of service supply chains, processes, quality, life cycles, assets, and installed base
  • Service business economics, including revenue models, contracting and outsourcing
  • Human resource management, including staffing, scheduling, recruiting and retention
  • Service innovations, including co-production and co-creation

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